Willowbrook Mall FAQs
GENERAL INFORMATION
Monday–Thursday: 11AM–8PM Friday–Saturday: 11AM–9PM Sunday: 12PM–6PM
281.890.8001
2000 Willowbrook Mall, Houston, TX 77070
Willowbrook Mall is located on the corner of SH 249 and FM 1960. If you are driving North on SH 249, you can take the exit towards Greens Rd/Gessner Rd. If you are driving South on SH 249, you can take the exit towards 1960.
Willowbrook Mall is located in the City of Houston, approximately 20 miles from Downtown Houston.
We are happy to be able to provide an indoor space for the community to walk without worrying about the weather. The entrance doors are unlocked two hours prior to scheduled opening time for mall walking.
It is best to contact the individual stores or visit their company websites to find any job openings. However, occasionally stores will ask that their job postings are shared on our website at https://www.shopwillowbrookmall.com/en/jobs/.
Willowbrook Mall does not allow pets, however, service animals are permitted. Any animal that disrupts the mall or customers with negative behaviors will be asked to leave.
Currently there is no policy preventing backpacks in Willowbrook Mall, however, stores are subject to have their own policies regarding backpacks within their space.
Parents must accompany their children at all times.
There is no smoking of any kind allowed inside the mall, including e-cigarettes.
Scavenger hunts are not allowed along with any other event or activity that has not received authorization from Mall Management.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
There are restrooms located in the Food Court next to Bigotes Street Tacos, as well as in the Nordstrom Rack Courtyard.
The family restrooms are located in the Food Court next to Bigotes Street Tacos.
There are not currently any locations dedicated to nursing in the mall.
There are seating couches located throughout the walking areas in front of stores. There are larger seating areas located in Center Court, as well as seating in the Food Court.
SERVICES
Recently the children’s play area was damaged by a water main break. Plans are to replace it, however, no date has been set.
Children are able to play in the Children’s Play Area located near Old Navy. Next to the play area, you can find Bambino’s Express, which is a train for children that rides through the mall. In addition, Willowbrook Mall periodically hosts events for children, which can be found at https://www.shopwillowbrookmall.com/en/events/.
There is a general pick-up and drop-off area located at Entrance 4 next to Dick’s Sporting Goods.
No
No
No
No
No
Yes. Massage chairs can be found near Macy’s as well as near Nordstrom Rack.
During the holiday season, gift wrapping will be available.
Yes. There are curbside pickup spots located outside of the food court entrance next to Dick’s Sporting Goods. There are only certain stores that offer curbside pickup.
There are no taxi services located at Willowbrook Mall.
No
Contact Security at 281.890.4311 and they will help you look for your vehicle.
Cars may not be left in the parking lot overnight or they are subject to be towed. In addition, cars must park in designated parking spots.
No
No
STORES & DINING OPTIONS
Quotes Restaurant located near Nordstrom Rack
No
PARKING & VALET
Parking is free.
Yes, there is plenty of free parking.
No
Yes, charging stations are available at all the entrances.
No.
SECURITY
Call 281.890.4311 to contact mall security.
Call 281.890.4311 for lost and found which is handled by Security. You can also visit the mall office located behind Chick-Fil-A during open hours.
Yes, mall security will provide a safety escort upon request by calling 281.890.4311.
Call mall security at 281.890.4311 for assistance. If police assistance is needed, mall security will contact them.
If medical assistance is needed, security will contact EMS. Please contact mall security at 281.890.4311.
AMENITIES
There are non-electric wheelchairs available. Please contact security to check-out a wheelchair. Wheelchair check-out requires a valid form of identification.
Yes, strollers are available to rent at entrance 1 (Old Navy), entrance 2 (Xfinity/Forever 21), and entrance 3 (between the two Macy’s stores).
Willowbrook Mall is one-story, so there are no elevators.
No, there are no designated charging stations available.
There are ATMs located in the Food Court in front of GameStop and near Macy’s by the tree planters.
No.
No.