Willowbrook Mall FAQs
GENERAL INFORMATION
Willowbrook Mall’s hours are Monday–Thursday: 11AM–8PM, Friday–Saturday: 11AM–9PM, and Sunday: 12PM–6PM.
Willowbrook Mall’s phone number is 281.890.8001.
Willowbrook Mall’s address is 2000 Willowbrook Mall, Houston, TX 77070.
To get to Willowbrook Mall, which is located on the corner of SH 249 and FM 1960, you can take the exit towards Greens Rd/Gessner Rd if you are driving North on SH 249, or you can take the exit towards 1960 if you are driving South on SH 249.
Willowbrook Mall is located in the City of Houston, approximately 20 miles from Downtown Houston.
We are happy to be able to provide an indoor space for the community to walk without worrying about the weather. The entrance doors are unlocked two hours prior to scheduled opening time for mall walking.
It is best to contact the individual stores or visit their company websites to find any job openings. However, occasionally stores will ask that their job postings are shared on our website at https://www.shopwillowbrookmall.com/en/jobs/.
Willowbrook Mall does not allow pets, however, service animals are permitted. Any animal that disrupts the mall or customers with negative behaviors will be asked to leave.
Currently there is no policy preventing backpacks in Willowbrook Mall, however, stores are subject to have their own policies regarding backpacks within their space.
Parents must accompany their children at all times at Willowbrook Mall.
The smoking policy at Willowbrook Mall is that no smoking is allowed inside the mall, including e-cigarettes.
Scavenger hunts are not allowed along with any other event or activity that has not received authorization from Mall Management.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Willowbrook Mall are located in the Food Court next to Bigotes Street Tacos, as well as in the Nordstrom Rack Courtyard.
The family restrooms are located in the Food Court next to Bigotes Street Tacos.
No, there is not a place dedicated to nursing at Willowbrook Mall.
The general seating areas at Willowbrook Mall include seating couches located throughout the walking areas in front of stores, with larger seating areas located in Center Court and additional seating in the Food Court.
SERVICES
No, Willowbrook Mall does not have a children’s play area.
Yes, there are children’s activities at Willowbrook Mall, including Bambino’s Express, which is a train for children that rides throughout the mall; in addition, Willowbrook Mall periodically hosts events for children, which can be found at https://www.shopwillowbrookmall.com/en/events/.
No, there are no designated drop off or pick up locations for rideshare at Willowbrook Mall.
No, there is not a movie theater at Willowbrook Mall.
No, there is not a farmers market at Willowbrook Mall.
No, there is not a dog park at Willowbrook Mall.
No, there is not a carousel at Willowbrook Mall.
No, there are no electric scooters at Willowbrook Mall.
Yes, there are massage chairs at Willowbrook Mall, located in the family restrooms area by the food court, near Macy’s and Nordstrom Rack.
No, gift wrapping services are not available at Willowbrook Mall.
Yes, curbside pickup is available at Willowbrook Mall; there are curbside pickup spots located outside of the food court entrance next to Dick’s Sporting Goods, though only certain stores offer this service.
There are no taxi services located at Willowbrook Mall.
No, Willowbrook Mall does not offer jump starts.
The lost vehicle protocol at Willowbrook Mall is to contact Security at 281.890.4311, and they will help you look for your vehicle.
The towing protocol at Willowbrook Mall is that cars may not be left in the parking lot overnight or they are subject to be towed, and additionally, cars must park in designated parking spots.
No, Willowbrook Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at Willowbrook Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Willowbrook Mall at Quotes Restaurant, located near Nordstrom Rack.
No, Willowbrook Mall does not have options for group dining.
PARKING & VALET
Parking is free at Willowbrook Mall.
Yes, there are free, local parking lots surrounding Willowbrook Mall.
No, valet parking is not available at Willowbrook Mall.
Yes, there are electric car charging stations available at all the entrances to the Willowbrook Mall parking lots.
No, there is no preferred family parking at Willowbrook Mall.
SECURITY
You can contact mall security at Willowbrook Mall by calling 281.890.4311.
The lost and found at Willowbrook Mall is located in the Security office, which is located by Truck Court 6, accessible through the food court, behind Chick-Fil-A.
Yes, Willowbrook Mall does offer safety escorts; mall security will provide a safety escort upon request by calling 281.890.4311.
For police assistance at Willowbrook Mall, call mall security at 281.890.4311 for assistance, and if police assistance is needed, mall security will contact them.
Yes, Willowbrook Mall does offer medical assistance; if medical assistance is needed, Security will contact EMS and can be reached at 281.890.4311.
Yes, Willowbrook Mall does have a K-9/gun sniffing program.
AMENITIES
Yes, wheelchairs are available to rent at Willowbrook Mall and are located by the Family Restroom Area; we ask patrons to call security at 281.890.4311 to submit IDs before renting a wheelchair.
Yes, strollers and double strollers are available for rent from Zoomaroo at Willowbrook Mall, located at entrances 2 by Xfinity, 1 by the former Play Area, and entrance 3 by the main Macy’s.
There are no elevators at Willowbrook Mall as it is a one-story building.
No, there are no designated charging stations at Willowbrook Mall.
The ATMs at Willowbrook Mall are located in the Food Court in front of Gamestop and near Macy’s by the tree planters.
No, there is no FedEx, UPS, or USPS drop off at Willowbrook Mall.
No, there are no bike racks at Willowbrook Mall.
MALL FEEDBACK
Willowbrook Mall’s mall management office is located in the food court, behind Chick-Fil-A.
You can submit feedback about Willowbrook Mall by emailing willowbrookadmin@ggp.com or calling 281.890.8001.