Sales Associate at Dillard's


Job Opportunity at Dillard's in Willowbrook Mall

Full Time
Posted Tue, Aug 2

We are looking for performance-driven retail Sales Associates to be responsible for all sales job duties. We are looking for Sales Associates in multiple areas in the store including: Apparel, Accessories, Cosmetics, Shoes, etc. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. The goals and duties of all sales associates are to achieve excellent customer service, while consistently meeting personal sales goals.


  • Ensure high levels of customer satisfaction through excellent 5 star service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their questions/needs
  • Follow and achieve personal sales goals on a daily basis
  • Maintain visual presentable conditions in assigned area
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers


  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Excellent communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure
  • Handle and address any complaints professionally in a timely manner